Negative Indeed.com reviews aren’t that hard to get rid of. You just need to know what rules Indeed uses and then take the right steps. For the most part, it’s about finding reviews that actually break Indeed’s rules instead of trying to take down every bad comment.
When someone leaves a bad review, it can hurt your chances of hiring good people and make your company look bad. I want to tell you about five main ways you can manage reviews that cause problems. First, you need to know what Indeed lets people say and what they don’t. Then, you have to find which reviews actually break those rules.
After that you’ll need to flag those problematic reviews. You should also write back to reviewers in a professional way.
Last but not least you need to get more happy people to leave positive reviews. Some businesses think they can take down any review they don’t like or try to fight with reviewers in the comments. These aren’t great ideas.
You can start making your company look better online by learning these basic steps. Bad reviews don’t need to be what people are saying about your business if you learn to manage them.
Indeed’s Negative Review Policies
Indeed has some clear limitations on which reviews can stay on a company page. You can’t just take down reviews only because you don’t like them. Reviews will only get removed if they break the guidelines. These rules help to make things balanced for employers and people who are looking for jobs.
If you’re an employer and you think that a review breaks the rules, you need to flag it. Then Indeed’s team will check it out – which usually takes a day or two. Just disagreeing with what someone said isn’t enough to get it taken down. Reviews with threats or hate speech get taken down.
The same goes for reviews that share personal information or try to mislead people. Some employers have flagged reviews just to find out later that the review actually followed the rules – it’ll leave them feeling pretty frustrated and like there’s nothing they can do.
Paying extra money or having premium features doesn’t hide bad reviews on Indeed. You should only flag reviews when you can show that they break the guidelines. Employers have shared that when they first tried to get reviews removed, it didn’t work out the way they hoped. They learned that the rules don’t allow you to remove reviews just because you don’t agree with them. Taking some time to look at the official guidelines on Indeed’s website reveals which kinds of reviews are acceptable.
It also shows which ones need to be taken down. You can also reply to reviews on your company page. Employers get upset when negative reviews stay up even after they flag them. They believe that disliking a review should be enough to get it taken down – but this misconception makes it harder to manage problems about workplace culture.
At the end of the day, employers find that it’s better to work on making their workplace better instead of trying to get reviews removed. A few employers have talked about what happened after they tried to flag reviews for removal.
Find Valid Violations
Indeed has strict restrictions on what counts as breaking their guidelines. This can get reviews taken down. They set up these rules to keep everyone safe and keep information private.
Negative reviews that just tell you about being unhappy with a job will stay up on the site. I remember this one time when an HR manager got worried about a review and flagged it. But it turned out to be fine according to the rules. This will teach you that not every bad review can be taken down just because a company doesn’t like it.
Businesses tend to get a bit nervous when they see someone wrote something negative about them. HR managers usually look through these reviews to try to find something that breaks the rules. If the review has direct insults or gives away company secrets then there’s a decent chance that Indeed will take it down.
Some reviews are very obvious about breaking the rules. For example, they use hateful words or say mean things about people. Other reviews might mention the names of other employees or share private facts that shouldn’t be out there for everyone to see. These kinds of reviews get removed because they don’t follow Indeed’s rules on keeping personal information private and making sure reviews are honest.
Reviews that just share opinions or tell you about being frustrated with something at work usually stay on the site. Instead of trying to get every single negative review removed, businesses should try to fix the problems that people are talking about. This helps to build trust with employees over time and makes for a more open workplace.
When reviews don’t actually break any rules, businesses should just leave them up. Visible reviews make the feedback feel more real and help it come across as genuine. Most of the time, negative comments are just people sharing how they felt about working somewhere, not actually breaking any guidelines. People looking for jobs use these reviews to learn about businesses and businesses can use them to get better. Finding the right balance between moderating content and keeping reviews authentic matters for everyone involved.
Flag Negative Reviews
You’ll need to flag reviews through your employer account on Indeed if you see negative ones that break their rules. Only the Indeed moderators can take down reviews after you flag them. Flagging something is like choosing a reason and explaining why it should come down. Just make sure that you’re only flagging things that actually break Indeed’s policies.
To flag a review, log into your Indeed account and look for the review you’re worried about. Click the little flag icon next to it. Then you’ll get to choose what kind of rule it breaks – maybe it’s a conflict of interest or has concerning content in it. I remember a case where an employer flagged a review because it had personal attacks on one of their employees. They took the time to explain how the words in the review went against Indeed’s rules. Indeed’s team looked at it and took the review down – this shows why giving a clear explanation matters.
It usually takes about one or two business days for Indeed.com to make a choice. Waiting can be pretty frustrating. But try to be patient. Keep in mind that you can’t pay to have reviews taken down – that’s against the rules. Also stay away from any shady tricks to try to get rid of reviews.
Flagging a review is like playing by Indeed’s rules. Use facts and give reasons when you explain your side. Just be prepared for some disappointment if they choose not to remove the review. Taking the right steps helps to make our review system better for everyone.
Some employers work with businesses that help find problematic reviews – especially if they’re dealing with lots of them at once. These businesses look for suspicious reviews and report them according to Indeed’s guidelines. But these services don’t always work faster – the final choice still comes from the Indeed team who checks everything.
The best way to get a review removed is to write your report in easy language and follow the facts. Don’t add extra things that aren’t needed. Explain how the review breaks Indeed’s terms of service. Keeping your message clear is a big part of getting a review taken down.
Respond With Professionalism
Negative reviews usually start because of accidents at work. People’s expectations might not be met, and some critics may get upset. You can share your side of things politely instead of attacking critics directly. It is better to answer calmly because it clears up confusion and might even improve the conversation.
I know a manager who got a pretty harsh review. Instead of getting mad, he took his time to write back in his own words. He explained his perspective in a friendly way. Later on, he told me that this easy step actually got more positive feedback from his employees.
Sometimes giving a thoughtful response works way better than trying to get a review taken down. Answering in a friendly way is better because it shows critics you’re listening and helps them see that you care about fixing issues. It changes a one-sided comment into a chance for sides to learn something. You should flag a review if it has threats or shares private information.
Make sure that you explain why the review breaks the platform’s rules. Sending a private message might fix the issue faster than arguing in public. People have had nice results by staying calm and using language that doesn’t sound too formal.
Look at your review pages fairly often. Seeing a few negative comments here and there is normal for any business. Even harsh feedback helps you find problems you didn’t know about. It is better to respond to problems publicly because it shows everyone you’re trying to make things better.
A thoughtful response can change how conversations go online. Each comment can give you a chance to learn and create a better workplace. It is best to talk honestly with unhappy employees because it makes it more likely that their criticism turns into something positive. You can’t always delete reviews. The back-and-forth can bring some changes to your business.
Gather More Positive Feedback
A strategy can fix negative reviews instead of just trying to get rid of them. You can ask your team members to share their real work experiences on Indeed. This helps you build a picture of your company and can help to balance out any bad reviews. It also shows that you care about what your employees think because they know your workplace better than anyone else.
I think back to when our company asked our happy employees to put their stories online. Pretty much everyone jumped in and left positive comments on Indeed. We could see the difference in how our company looked online. Over just a few months, things changed, and people seemed to trust us more.
Your own company problems show why you need to fix your reputation for real. Admit where things aren’t wonderful, and you can start making them better. Open talks with your team help you find problems before they turn into more negative reviews.
Try sending out regular surveys asking for honest feedback. A check with your workers helps you find these problems before they end up online. Employees who enjoy coming to work are more likely to say nice things about you online.
You might want to hold team meetings where people can share ideas about making things better. Small group talks help people feel like you’re giving feedback directly to them. These meetings can give you some ideas that improve your workplace bit by bit. They also make your team members want to share positive things about their jobs online.
Research shows that working on making employees happy means one negative review doesn’t hurt as much. A combination of positive feedback and work to fix problems makes people trust us more. This works way better than trying to delete the bad things from our page!
Monitor and Manage Your Reputation
Your company’s online reputation is built slowly, not all at once. It takes time and lots of patience. Even negative reviews can improve your business and help it grow stronger. Those comments might push you to make some changes in how you run your company and work with your team.
I’ve watched this happen time and again with businesses just like yours. They paid attention to the real parts of what people were saying and made real changes to their workplace. They listened to their employees, changed some things that needed fixing, and pretty soon, positive reviews started showing up without any prompting. Their team became happier, and their online reputation started to match the nice things happening inside the company. There could be something in your employee feedback that could improve your organization, too.
The tools and steps we talked about exist. However, a big part is how much you care about making your workplace positive. A good way to build a stronger company that naturally gets better feedback is to fix problems at their source. Think about what changes you could start making that might completely change your company’s culture – and how people see you online.
Being in charge of your online reputation is like coaching a team – sometimes, you need help from experts. You can trust Canada’s top specialists in handling reviews, social media, PR, and tough situations. Whether you’re trying to get past some bad press or just want to build a better business website, we can help you out. Get in touch with Reputation.ca for input that’s made just for what your company needs!
